What Our Customers are Saying

I do not have enough good things to say about Tankless Experts. Several years ago, a different contractor who I will not name, had broken my Boiler on install and I was subject to many service calls related to problems they were not honest about their responsibility for causing them. A few weeks ago my boiler had broke down completely producing zero heat or hot water – leaking water from the unit itself. This happened on a Thursday night, and the original contractors told us their best ability to come check on things would be approximately 48 hours. Ontario was set to be hit by the last Winter Storm of the year, and being without heat or hot water was simply unacceptable.  On Friday, the very next morning, exhausted by the recurring problems, we took a shot at contacting the Boiler Manufacturer who recommended we get in touch with Tankless Experts who are trusted certified contractors that the manufacturer had a great relationship with and stood behind the quality of work done by this business. Within the next few hours they had sent someone to come and help and within minutes of arriving he determined the cause and was confirmed via the manufacturer to be a broken piece that I informed him was originally a known issue as it was originally broken on installation and was the reason for our first repair. Our problem was that this boiler was inoperable & irreparable, in fact, I was told that I had been living with a potential serious health risk as well.  After this we called the original installers who said they would send someone that same day. Several HOURS later, we are now at 6pm On a Friday, and when they arrived – we were met by excuses, refusal, and denied responsibility. Left with not many options, we were fortunate enough that Tankless Experts was there, because they really came through for us and were able to pick up and install a brand new boiler and install it that SAME NIGHT while also fixing some of the other problems the previous installers left behind.  I cannot stress how thankful we are that they were able to help us with identifying the true root cause of all our previous issues, forgetting something potentially dangerous resolved, and for being able to perform an installation within the same night!

I couldn’t be more satisfied or recommend Tankless Experts more.

Mark Pereira

Toronto, ON

Kyle was excellent. Professional, and hard working. We had a tankless water heater installed improperly by another company, 2 years prior to Kyle coming in and finding the problem. It never worked properly and we did not know it was not installed correctly and it was ruined. He took video and sent it to the manufacturer. He got it replaced by the manufacturer and installed the new one extremely efficiently.

Rory Hustler

Grimsby ON

Clean, Prompt, Professional, no games, no tricks. Kyle is amazing. He works to understand our needs, establish the right product, future proof by asking the right questions. He’s on time to the site for install and does everything by the book. Not just to code, he exceeds the code where it deserves extra attention to detail. I’ve used Kyle many times before and he’s my first call for any Tankless need. His prices are very reasonable and he’s constantly focused on creating value for his clients. Thank you Kyle. Keep up the high standard you’ve created and no-one can ever be called your competition. You are a brand on your own!

Nim

Newmarket ON

I am very satisfied with the workmanship and the installation. I recommend Tankless Experts services. I will use this service in future as well when needed. The price was very reasonable and compatible.

Niraj

Mississauga ON

Our old tankless water heater died. It was -30C! Not only was this heater providing DHW (Domestic Hot Water) but the unit was also used to heat the water for our radiator heating for our home. So I called Kyle from Tankless Experts and he was able to troubleshoot the issue over the phone. Unfortunately, there was no hope and the entire unit needed to be replaced (Kyle fixed the unit several times last year and warned us this might happen!). Kyle was able to bring a new boiler unit (designed for this type of dual job) and install it the same day! The service and professionalism was amazing. Kyle’s workmanship was excellent and he followed up with me in a few days to ensure everything was working properly. Kyle did an excellent job and I would recommend his services to anyone out there.

Sasha

Toronto ON

We had our heating and hot water system replaced with a Navian tankless system. Our contractor had it subcontracted out but we had nothing but problems. On one of the coldest days of the year the system went down and we couldn’t get any help from the installer. In desperation I started looking for someone else and found Kyle. We discovered the system was incorrectly installed and and needed to be replaced. Kyle was able to get a new system that was still under warranty in a day. We haven’t had any problems and he has made changes and additions to make the system work even better. All prices have been fair and work completed quickly. I would highly recommend him to anyone else that needs work on their tankless system.

Blaine Herrmann

Toronto ON

Kyle was great!! He came and assessed the situation with my Navien boiler which needed some parts replaced. Kyle was very quick and efficient. Fortunately he was able to get the parts under the warranty and I feel like he really knows his stuff. I have already recommended him to other people and I plan on having him back to maintain my unit every year.

Tobey

Toronto ON

We have dealt with a lot of trades people. Most we have tried to deal with were unreliable to say the least. That is the exact opposite of the service we received from Kyle at Tankless.  Kyle was very pro right from the start. He gave a good quote (a significant amount less than the Leaside competition) and sped up the install when we hit the coldest day of this year . . .The team was courteous and cleaned up using their own equipment – no dirty boots on our carpeting either.  Kyle mentioned there was a rebate available on our old Navien unit – they used to have a really bad rep when the tankless water heater approach first came out and now the company has the best and most reliable units available with a very good warranty – big change. Saving $1200 was very nice too.  He also came back to finish up the outside work when he said he would which is unusual and appreciated.  I will hire him for any maintenance that may be needed and would recommend you check with him before making your decision on any tankless heating and water heating equipment.  Good service and a no nonsense attitude got it done ahead of time and before we froze solid.

Ron Smith

East York ON

Clean, Prompt, Professional, no games, no tricks. Kyle is amazing. He works to understand our needs, establish the right product, future proof by asking the right questions. He’s on time to the site for install and does everything by the book. Not just to code, he exceeds the code where it deserves extra attention to detail. I’ve used Kyle many times before and he’s my first call for any Tankless need. His prices are very reasonable and he’s constantly focused on creating value for his clients. Thank you Kyle. Keep up the high standard you’ve created and no-one can ever be called your competition. You are a brand on your own!

Anna Tyson

Toronto ON

I noticed early one winter morning that we had no hot water and after trying to troubleshoot myself called/emailed Kyle. He was prompt in his response and was there within hours. He figured out the problem and replaced the tank. He was a great worker, efficient and polite. We would not hesitate to call him in future if problems should arise.

Shelley Kelly

Hamilton ON

We have a tankless hot water system that supplies hot water for both the domestic water and the rads used to heat the home. While we had domestic hot water, the heating system wasn’t working properly and then stopped working at all. I called Tankless Experts Sunday just before dinner and they had a technician out later that night to fix what ended up being a faulty valve. They were quick to respond, professional and got the heat back on.

Miranda Wheatstone

Toronto ON

Kyle fixed our tankless hot water heater and later our furnace. He was prompt and responsive and came with the required parts and tools. As well he was clean cut and polite, in short professional. I would recommend him for future repairs.

Warren Hawkins

Pickering ON

I had Kyle originally install a whole house humidifier which was reasonably priced and install was solid and professional.  Next up was a tankless water heater, enough to run 3 showers at once, and a buffer tank to speed up initial hot water delivery. Kyle did a great job on this and we were very happy with our natural gas savings which we noticed immediately on our next bill. I was so satisfied with going tankless I had him install one for my business. The last job was a Goodman furnace repair which he did perfectly and on time.  He also did two repairs that Enbridge said were needed and red-tagged us for them.  I wholeheartedly recommend Kyle at Tankless Experts for any water heater/HVAC work needed.

Greg

Toronto ON

I was experiencing recurring problems with my tankless water heater and called numerous companies to try and fix the problem. After spending a lot of time (and money) on the project I decided to call Tankless Experts. I am truly impressed with the service delivered by their technician Kyle. He was able to find the issue immediately and explained how it would be fixed. Kyle also followed up a few days later to ensure that everything was working correctly. Whenever I experience issues with the hot water in my home, I know that I can call Kyle to ensure the problem is fixed in a timely and professional manner. If you are experiencing issues with your Navien Tankless System, I strongly recommend calling Tankless Experts.

Michael R

Toronto ON

I had a company install then service my tankless water heater for about a year with nothing but issues. Once I contacted Kyle from Tankless experts my troubles were over. He fixed my issues quickly and permanently. Since then I had him install a second heater with no issues. His service was prompt, knowledgeable and professional. He has earned my business.

Matt

Mississauga ON

I got 3 quotes for tankless water heater and selected Kyle in the middle price range. he explained the work he was going to do and did it exactly the same way. took away my old water tank and save me trouble. work was later inspected by TSSA inspector and it was 100% good with no issues or flags.

Ojas

Mississauga ON