I do not have enough good things to say about Tankless Experts. Several years ago, a different contractor who I will not name, had broken my Boiler on install and I was subject to many service calls related to problems they were not honest about their responsibility for causing them. A few weeks ago my boiler had broke down completely producing zero heat or hot water – leaking water from the unit itself. This happened on a Thursday night, and the original contractors told us their best ability to come check on things would be approximately 48 hours. Ontario was set to be hit by the last Winter Storm of the year, and being without heat or hot water was simply unacceptable. On Friday, the very next morning, exhausted by the recurring problems, we took a shot at contacting the Boiler Manufacturer who recommended we get in touch with Tankless Experts who are trusted certified contractors that the manufacturer had a great relationship with and stood behind the quality of work done by this business. Within the next few hours they had sent someone to come and help and within minutes of arriving he determined the cause and was confirmed via the manufacturer to be a broken piece that I informed him was originally a known issue as it was originally broken on installation and was the reason for our first repair. Our problem was that this boiler was inoperable & irreparable, in fact, I was told that I had been living with a potential serious health risk as well. After this we called the original installers who said they would send someone that same day. Several HOURS later, we are now at 6pm On a Friday, and when they arrived – we were met by excuses, refusal, and denied responsibility. Left with not many options, we were fortunate enough that Tankless Experts was there, because they really came through for us and were able to pick up and install a brand new boiler and install it that SAME NIGHT while also fixing some of the other problems the previous installers left behind. I cannot stress how thankful we are that they were able to help us with identifying the true root cause of all our previous issues, forgetting something potentially dangerous resolved, and for being able to perform an installation within the same night!
I couldn’t be more satisfied or recommend Tankless Experts more.